Terms & Conditions

 

At Super Divers Phuket, we guarantee to offer our customers, only the best, unbiased options and advice. We have over 25 years of valuable experience, working in the scuba diving industry in Thailand. The operators we offer to you, our valued customers, are tried and tested by us.

Safety standards, cleanliness and comfort, must all exceed our high standards before we will offer them through our company. We aren’t merely an online dive centre. We own and operate our own 5 Star PADI Dive Centre in Patong Beach, Phuket, Thailand.

The name of our dive centre is “Super Divers” and we are registered with the Tourist Authority of Thailand. Our TAT license number is 34/00613.
We are Thailand diving liveaboard specialists and can find you the best liveaboard deals at the lowest prices. We can save you money, as the prices we offer are always competitive. Our prices will never be more than they would if you booked the cruise direct, and they will often be cheaper. Our customer service is second to none. We promise to answer your emails as soon as we read them. Our office hours are 10:30am until 19:30pm, local Thai time, 365 days a year, but we’re online outside office hours to answer email inquiries too.

We offer a 10% early booking discount on selected liveaboard bookings, if the liveaboard booking is paid for in full 90 days or more before departure. The liveaboard trips we offer the discount for, varies from season to season. Please ask us which trips we can offer this discount for when you make your inquiry with us. The discount does not apply to PADI courses, day trips, equipment rental, or marine park fees.

Payments are accepted via Paypals secure online payment gateway. We accept Visa, MasterCard, and debit cards via this system. You do not need a Paypal account. We also accept direct bank transfers or you can pay in cash in our dive centre.

We DO NOT pass on credit card charges and online payment charges to our customers. We will absorb these unsavoury charges, saving you money, which we are sure you would prefer to spend elsewhere. If you choose to pay by direct bank transfer however, you must pay any additional charges incurred.

We will NEVER pass on any of your personal information to third parties.

All bookings with Super Divers Phuket are subject to the terms and conditions outlined here. Please take a minute or two to read through them carefully.


Liveaboard Payment Conditions

  • A 30% deposit is required at the time of booking. This deposit is non-refundable.
  • Balance in full is required 90 days or before, dive trip commencement.
  • Bookings taken within 90 days of the dive cruise commencement require payment in full please.
  • Super Divers Phuket will send a reminder to your email address, to advise you when payment is due.
  • If for whatever reason, we do not receive the balance on, or before the due date, Super Divers Phuket withholds the right to cancel your booking. Any deposits paid are non-refundable.
  • Any National Marine Park fees are payable locally onboard in cash. B400 for entry and B200 per day. These fees are subject to change without notice and are controlled by the Thai authorities.
  • Guests need to produce their certification card prior to diving. Failure to do so may result in trip cancellation or being refused diving.

Liveaboard Booking Cancellation Terms & Conditions

  • All cancellations must be made by email please.
  • We will always do our best to help guests if they make late cancellations. We can often resell cancelled trips enabling us to refund guests where possible, even if they aren’t eligible for a refund.
  • Please notify us via email of your intention to cancel any booking at the earliest instance available.
  • If you require any changes to your booking please let us at the earliest opportunity. We will not charge any fees for this, unless we incur charges ourselves doing so.

White Manta

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 60 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Hallelujah

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 60 days to 45 days before departure: Cancellation fee is 30% of full trip price minus 1,000 administration fees and any bank charges.
  • 45 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Pawara

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 60 days to 30 days before departure: No refund but can postpone to the next available trip.
  • 30 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

DiveRACE

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 6 weeks to 4 weeks before departure: Cancellation fee is 50% of full trip price minus 1,000 administration fees and any bank charges.
  • 4 weeks or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

For DiveRACE bookings guests are allowed to postpone their with a SG$50 surcharge, if they inform us via email at least 4 weeks before the date of departure. This is only allowed once.

Deep Andaman Queen

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 45 days to 30 days before departure: Cancellation fee is 50% of full trip price minus 1,000 administration fees and any bank charges.
  • 30 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Giamani

  • 60 days or more before departure: Cancellation fee is 20% of full trip price.
  • 45 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Manta Queen Liveaboards

  • 07 days or more before departure: Full refund minus any bank charges.

*Other liveaboards upon request*


Day Trip Booking Conditions

For all day trip bookings a 50% deposit of the day trip price without equipment is required to secure a booking.

Balance is payable at the dive centre upon arrival or on the dive boat on trip commencement.

Dive equipment rental if required is B500 per diver per day.

For Similan Islands day trips a National Marine Park fee of an additional B600 per person is payable onboard the dive boat. This fee is subject to change without notice and is controlled by the Thai authorities.

Guests need to produce their certification card prior to diving. Failure to do so may result in trip cancellation or being refused diving.


Day Trip Cancellation Conditions

Cancellations received by us 14 days before commencement of the first day trip are eligible for a FULL refund, minus any bank charges, credit card charges and any exchange rate losses if any incurred.


Exchange rate

We always use the current exchange rate at the time of guests inquiries and bookings. We will not try to swindle our guests by manipulating foreign exchange rates. If we quote a price in a foreign currency during an initial inquiry, the exchange rate may have changed at a later date when the booking is confirmed and payment requested. We use the exchange rate provided by Paypal at the time of transactions to calculate exchange rates.


Unforeseen Circumstances

In the unlikely event that a dive trip is cancelled due to bad weather, or rough and dangerous sea conditions, guests are entitled to a full refund, minus any credit card charges we incur, which are around 5%. Curtailed trips entitle guests to a partial refund, proportionate to how much of their trip was cut short. Itineraries of all liveaboard trips can be altered at the crews discretion due to weather or conditions.

In the unlikely event a liveaboard cruise is cancelled by an operator, due to insufficient passengers, we will advise customers as soon as we become aware of the situation, and rebook customers on a similar cruise of at least the same standard, or better. If the price of the alternate cruise is lower, any difference in price will be returned to the customer. However, at scubadivingphuket.net we only use operators who almost never cancel cruises because of this problem.


Liability

Super Divers Phuket / Super Divers / Narcosis UV Co Ltd cannot be held responsible, or in any way liable, for property losses, personal losses, accidents, injury, or death for any reason whatsoever, whether through any activities booked through us, or caused to you buy third parties connected, or not connected to us. We will not be liable, for any additional expenses incurred by customers, for any reasons whatsoever. If a complaint is received about a trip, for any reason, Super Divers Phuket will agree to investigate and may act upon the complaint dependent upon our findings.

Dive trip customers will be required to read and sign the Standard Liability Release and Assumption of Risk Agreement, before they start their dive trip. Download PDF version here.

Dive trip customers will be required to read and sign the Standard Safe Diving Practices Statement of Understanding, before they start their dive trip. Download PDF version here.

Guests enrolling on PADI courses will be required to sign a Medical Liability Release form by your instructor before your PADI course commences. Download PDF version here.


Insurance

We recommend that if you intend to go scuba diving, you make sure you have an insurance policy that covers this activity. There are several insurance companies to choose from. We recommend Divers Alert Network (DAN) a non-profit group run by scuba divers, for scuba divers. They are tried and tested, and very reasonably priced with individual membership costing as little as $29 per year.


Travel Documentation

Please check you have the required travel documents before booking your dive trip. Make sure your passport has at least 6 months to run from your time of entry into Thailand. If required, please make sure you have a visa for entry into Thailand. Thirty-day visas are granted upon arrival into Thailand to citizens of most countries, if you arrive by air. If your dive cruise includes Myanmar / Burma, you will not need to obtain a visa beforehand. An entry permit will be issued upon your arrival in Myanmar for a charge of USD$200, which is payable in new dollar bills. Rates are subject to change by the government of Myanmar. You will also need four colour photos and a copy of your passport. Please have these ready before you board your dive cruise.

Guests who book dive trips, liveaboards, or courses for certified divers, must ensure they can produce their certification card before the trip departure. Failure to produce certification card / credentials may result in the guest being denied permission to scuba dive until they can prove their certification level.


Medical Issues

Please see your Doctor if you are concerned about any medical conditions, or need information regarding vaccinations before coming to Thailand. You will be required to sign a Medical Liability Release Form by your instructor before your PADI course commences. You can download the Medical Liability Release Form in PDF format here.


Notes

We are here to make sure you make the best choices and select the best dive trip for you.  We will always go that extra mile to help you where we can. The above terms and conditions are outlined here as a safe guard to us. We will however, always try to help where possible. For example, if you need to cancel a dive cruise close to departure, it’s not a forgone conclusion you will lose your money. It is possible we may be able to sell the cruise to another customer for you. This is where Super Divers Phuket excels, in providing the best customer service possible. We hope our customers will come back to us again and again.

Share this!