Refund & Cancellation Policy

Day Trip Cancellation Conditions

Cancellations received by us 14 days before commencement of the first day trip are eligible for a FULL refund, minus any bank charges, credit card charges and any exchange rate losses if any incurred.


Unforeseen Circumstances

In the unlikely event that a dive trip is cancelled due to bad weather, or rough and dangerous sea conditions, guests are entitled to a full refund, minus any credit card charges we incur, which are around 5%. Curtailed trips entitle guests to a partial refund, proportionate to how much of their trip was cut short. Itineraries of all liveaboard trips can be altered at the crews discretion due to weather or conditions.

In the unlikely event a liveaboard cruise is cancelled by an operator, due to insufficient passengers, we will advise customers as soon as we become aware of the situation, and rebook customers on a similar cruise of at least the same standard, or better. If the price of the alternate cruise is lower, any difference in price will be returned to the customer. However, at Scuba Diving Phuket we only use operators who almost never cancel cruises because of this problem.


Liveaboard Booking Cancellation Terms & Conditions

  • All cancellations must be made by email please.
  • We will always do our best to help guests if they make late cancellations. We can often resell cancelled trips enabling us to refund guests where possible, even if they aren’t eligible for a refund.
  • Please notify us via email of your intention to cancel any booking at the earliest instance available.
  • If you require any changes to your booking please let us at the earliest opportunity. We will not charge any fees for this, unless we incur charges ourselves doing so.

White Manta

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 60 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Hallelujah

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 60 days to 45 days before departure: Cancellation fee is 30% of full trip price minus 1,000 administration fees and any bank charges.
  • 45 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Pawara

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 60 days to 30 days before departure: No refund but can postpone to the next available trip.
  • 30 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

DiveRACE

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 6 weeks to 4 weeks before departure: Cancellation fee is 50% of full trip price minus 1,000 administration fees and any bank charges.
  • 4 weeks or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

For DiveRACE bookings guests are allowed to postpone their with a SG$50 surcharge, if they inform us via email at least 4 weeks before the date of departure. This is only allowed once.

Deep Andaman Queen

  • 60 days or more before departure: Full refund minus 1,000 THB administration fees plus any bank charges.
  • 45 days to 30 days before departure: Cancellation fee is 50% of full trip price minus 1,000 administration fees and any bank charges.
  • 30 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Giamani

  • 60 days or more before departure: Cancellation fee is 20% of full trip price.
  • 45 days or less before departure: Cancellation fee is 100% of full trip price unless a replacement booking is found.

Manta Queen Liveaboards

  • 07 days or more before departure: Full refund minus any bank charges.

*Other liveaboards upon request*

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